Deleting or Undeleting a Service Category

Delete an item if it is no longer needed in any capacity, and it is not likely to be needed in the future. Most deleted items can be undeleted.

When you delete a Service Category:

It is no longer selectable from any forms or menus.
It does not appear in search results unless Deleted is selected from the Advanced menu.
It may still appear in reports depending on the report setup criteria.

To delete a Service Category

Note: A Service Category cannot be deleted if it is associated with an active service. Also note that only the owner (as determined by the Owned By field) of a Service Category can delete it.

Locate the Service Category and select it.
Select Delete. A confirmation message appears.
Select Yes to delete the category.

To undelete a Service Category

Tip: Remember to select Deleted from the Advanced Search menu to search for deleted items. Also remember that only the owner (as determined by the Owned By field) of the item can delete or undelete it.

Locate the Service Category and select it.
On the Service Category's maintenance form, notice that in place of the Status switch is the word Deleted.
Select Undelete. The Status switch reappears in place of the word Deleted. By default, the switch is set to Inactive.
To reactivate, follow the instructions in To reactivate a Service Category.