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Self Check-In Kiosk Client Experience

  1. On the Self Check-In Kiosk home screen, the client can enter their phone number or email address to begin the check-in process.

  2. This is the Business Logo that was uploaded in Self Check-In Kiosk Settings.
  3. Selecting the hamburger menu will reveal the logout window, where an employee will need to enter their credentials in order to log out of the Self Check-In Kiosk.
  4. These fields are where the client enters their phone number or email address.
  5. For privacy, the client can select the "mask" icon   to replace part of the client's phone number or email with asterisks.
  6. This is the Greeting Message that is defined in Self Check-In Kiosk Settings.
  7. After entering their info, the client selects Search to advance to the next screen.
  8. The client is presented with the day's appointments and a Check In button.

  9. Selecting the Home icon will present a window to the client, asking if they're sure that they want to start over. Selecting Yes in this window will bring the client back to the home screen.
  10. These are the client and appointment details. If the client has multiple appointments booked for the day, all are displayed here.
  11. The client selects Check In to check in for the first appointment or for all scheduled appointments, depending on what's configured in Self Check-In Kiosk Settings.
  12. If service add-ons have been configured for any of the scheduled services, the client is presented with those add-ons and can select them if desired.

    1. Previously purchased add-ons appear in their own section.
    2. To prevent required add-ons from being removed, their checkboxes are disabled.
    3. The note Please see the front desk to update this add-on appears beside any add-on that is required, increases appointment duration, or requires equipment.
  13. Finally, the client is taken to the confirmation screen. The confirmation screen will remain open for the duration configured in the Auto Dismiss Messages in __ seconds option in Self Check-In Kiosk Settings.

  14. The Self Check-in Kiosk resets on the home screen, ready for the next client to check in.