Deactivating a Credit Card Device

Can I reactivate a device that was deactivated?

Yes! In the Devices tab of the Merchant Account form, the deactivated terminal is still listed. Go here for instructions on reactivating the device.

To deactivate a credit card device

Note: The credit card device's power and network cables must be plugged in during deactivation.

When you deactivate (delete) a credit card device, you are essentially "unpairing" the device from the Merchant Account. Once unpaired, the device can be activated under another Merchant Account, if desired.

1. Locate the Merchant Account and select it.
2. Select the Devices tab.
3. Select Delete beside the device.
   

Note: Shared CardConnect devices can only be deleted from the primary Merchant Account.

1. Select Yes on the confirmation message to complete the deactivation.