About Alerts
What is Alerts Manager?
In Alerts Manager, you can set up alerts that send notifications when a particular action is performed in Meevo. These alerts can be highly customized, allowing you to define everything from the specific action that triggers the alert, who can trigger the alert (individual employees or any employee), who will receive the alert, and by which means the alert will be sent.
Note: Meevo alerts are not affected by Meevo Blackout Times; alerts are sent as soon as they are triggered.
What is Alerts Log?
Alerts Log is a list of all alerts that were logged as a result of your setup in Alerts Manager. You can use the filters at the top of the form to search for alerts across a specific date range (up to 12 months into the past), by a particular alert category, or by the employee who received the alerts.
Which alerts are available in Alerts Manager?
- Appointment needs to be rescheduled: Sends an alert to the selected recipients when an appointment status is changed to Request to Reschedule.
- Appointment service(s) are Checked-in: Sends an alert to the servicing employee when a client is checked-in for the services that you selected during the Configure Alert step.
- Rating is submitted: Sends an alert to the selected recipients when a client submits a rating.
- Service is booked: Sends an alert to the selected recipients when the selected services are booked.
- Employee clocks in early or late and Employee clocks out early or late: Sends an alert when the employee clocks in or clocks out earlier or later than the scheduled start or end time.
- Employee has not clocked in: Sends an alert when an employee hasn't clocked in x minutes after their scheduled start time, with x being the configured duration in the Configure Alert step.
- Employee has worked more than their scheduled time: Sends an alert when an employee works more than x minutes over their scheduled time, with x being the configured duration in the Configure Alert step.
- Gift card is sold online: Sends an alert when an eGift card is sold online with the selected delivery methods. Delivery methods are selected in the Configure Alert step.
- Quickbooks Integration has not been synced for amount of time: Sends an alert when the Quickbooks Integration has not be synced in x days, with x being the number of days configured in the Configure Alert step. You can also configure this alert to be re-sent every x days after the first alert, with x being the number of days configured in the Configure Alert step.
- Product is low on inventory: Sends an alert when any product's on-hand count drops below its order point.
- Product used or sold in excess of on hand count: Sends an alert when the use or sale of any product drops that product below its on-hand count.
- Appointment canceled online: Sends an alert when a client cancels an appointment via Online Booking.
- Client registers online: Sends an alert when a client registers online for Online Booking or eGift.
- Specific service is booked via Online Booking: Sends an alert when the selected services are booked via Online Booking. Services are selected during the Configure Alert step.
- Any product or service sells with a price override: Sends an alert when any product or service is sold in the register with a price override.
- Cash in any drawer falls below Opening Cash amount: Sends an alert when any drawer's Drawer Total drops below the Opening Cash amount of the most recent drawer opening.
- Change given from a gift card redemption: Sends an alert when a gift card is redeemed and cash is given as change within that same transaction.
- Closing cash is over or short more than amount: Sends an alert when any drawer's Closing Cash amount is more than or less than the amount configured in the Configure Alert step.
- Gift Card is redeemed by other than original recipient: Sends an alert when a gift card is redeemed by anyone other than the original gift card recipient.
- Gift Card is redeemed for an amount greater than the ticket total: Sends an alert when a gift card is redeemed for an amount that is greater than the transaction total.
- Gift Card is redeemed on a transaction with Gift Card purchase: Sends an alert when a gift cards is purchased and redeemed in the same transaction.
- Gift Card is redeemed that is older than X months: Sends an alert when a gift card is redeemed that is older than x months from the date of purchase, with x being the number of months configured in the Configure Alert step.
- Gift Card is sold for a price less than the value: Sends an alert when a gift card is sold for a price that is less than its Default Value.
- Membership is sold: Sends an alert when any membership is sold in the register.
- Refund transaction occurs: Sends an alert when a refund transaction occurs in the register. In the Configure Alert step, you can select which refunds will trigger the alert: Service, Product, Gift card, or Membership refunds.
- Specific gift card type is sold: Sends an alert when the selected Gift Card Types are sold in the register. In the Configure Alert step, you can choose which Gift Card Types will trigger the alert.
- Specific membership is sold: Sends an alert when the selected memberships are sold in the register. In the Configure Alert step, you can choose which memberships will trigger the alert.
- Specific package is sold: Sends an alert when the selected packages are sold in the register. In the Configure Alert step, you can choose which packages will trigger the alert.
- Specific Payment Type is used: Sends an alert when the selected Payment Types are used in the register. In the Configure Alert step, you can choose which Payment Types will trigger the alert.
- Specific product is refunded: Sends an alert when the selected products are refunded in the register. In the Configure Alert step, you can choose which products will trigger the alert.
- Specific service is refunded: Sends an alert when the selected services are refunded in the register. In the Configure Alert step, you can choose which services will trigger the alert.
- Specific service was sold: Sends an alert when the selected services are sold in the register. In the Configure Alert step, you can choose which services will trigger the alert.
- Transaction is voided: Sends an alert when any transaction is voided.
- Specific report is run: Sends an alert when the selected reports are run. In the Configure Alert step, you can choose which reports will trigger the alert.
- Access is denied to a certain feature: Sends an alert when a user is denied access to a feature. In the Configure Alert step, you can choose which feature and security keys will trigger the alert.
- Secured feature is accessed: Sends an alert when a user accesses a feature. In the Configure Alert step, you can choose which feature and security keys will trigger the alert.
- Security override occurs: Sends an alert when a user is granted access to a feature via security override. In the Configure Alert step, you can choose which feature and security keys will trigger the alert.
- SMS usage has reached "x" percent of your allotment: Sends an alert when your business's text messaging usage reaches x percent of your allotment. In the Configure Alert step, you can choose the percentage that will trigger the alert. Note that your business must be signed up for a Meevo Text Messaging Plan, as the plan determines your business's text message allotment.