SalonConnect Frequently Asked Questions

Does a client need to log into SalonConnect to use the app?

A client can use all functions in the SalonConnect app without logging in, with the exception of Appointments and My Account (a client must be logged in to book an appointment or manage account settings).

Also note:

• If a client profile with an email address already exists in Meevo, the client will use that email to log into SalonConnect, even if the client has not yet set up an account through the app. The app will display messages to the client explaining how they can log in using their existing email address.
• Once logged in, a client will stay logged into that location unless the client backs out to the location selection screen.

What happens if a client forgets their password?

Clients who forget their password should select the Forgot Password link from the login screen and follow the on-screen prompts to reset their password. There are no actions to take in Meevo to help a client recover their password; it must be handled entirely by the client through the app.

How does SalonConnect locate an appointment for the client?

When a client enters their appointment criteria in SalonConnect, the app uses Meevo's Scan for Opening technology to locate appointments.